Returns are accepted within 30 calendar days of the delivery date.
1. Eligibility Requirements
- Submit a return request to support@textbookery.com within 30 days of receiving your order.
- Returned items must be unused, in original condition, and include all original packaging and any accessories.
- Requests received after 30 days or without prior approval will not be accepted.
2. Return Reasons
A. Damaged, Defective, or Incorrect Item
- A prepaid return label will be provided.
- A full refund or replacement will be issued after inspection.
B. Customer-Initiated Return (e.g., dropped class, accidental purchase)
- Customer is responsible for return shipping costs.
- A 15% restocking fee will be deducted from your refund.
- Use a shipping service with tracking to ensure safe delivery.
3. Refund Process
- Submitted items must be received and inspected before refund approval.
- Refunds are processed within 3 business days of approval.
- Refunds are credited to the original payment method used at checkout.
4. Return Shipping Instructions
- Include your order number and reason for return with the shipment.
- Return address details and a prepaid label will be provided if applicable.
5. Non-Refundable Items
- Items showing signs of use (e.g., annotations, damaged covers)
- Products missing original packaging or accessories
- Orders not approved prior to return
6. Replacements
- For replacements, indicate your preference when submitting your request.
- Replacement processing begins after successful inspection of the returned item.